1. What is digital token?
Security with convenience. Think of it as your physical token security device turned digital. A one-time password (OTP) is verified in the background, saving you the hassle of keying in OTP for login and low-risk transactions when you use a digital token. A 6-digit token PIN is still required when performing high-risk transactions (moving a high sum of money or adding a payee). Always remember not to share any OTP or PIN with anyone.
2. Are there any charges for CIMB Clicks Digital Token?
No. It’s free of charge.
3. What IOS/ Android versions are compatible with the new CIMB Clicks Mobile App?
Clicks Mobile app works on IOS operating system 12.0+ or Android operating systems 8.0+.
4. How do I set up for digital token?
Tap on the digital token icon on the bottom navigation before login. Follow the on-screen instruction and perform a simple one-time setup of digital token with SMS One-time Password (OTP). Ensure your latest mobile number is registered with the bank to receive the SMS OTP. Call CIMB At-Your-Service at +65 6333 7777 if you need any assistance.
Alternatively, if you have a physical token security device, you can log in to CIMB Clicks to update your contact number under Services. You can also download and mail the completed Service Request form to us; We will update your mobile number within five business days upon receipt of your request form.
5. Why can’t I use my digital token immediately?
We have a 12 hours cooling-off period to protect you and our other customers from phishing scams. It is one of the measures introduced by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS). However, you can continue to log in and perform your banking transactions with SMS One-time Password (OTP) or with the physical token security device (if you have one).
6. Can I use my physical token security device after I set up digital token?
Your security device will be disabled when digital token is activated. Your security device will remain usable during the 12 hours of cooling-off after setting up digital token.
7. What can I do if I cannot set up/ log in with digital token?
Digital token works on devices running on IOS 12.0+ or Android 8.0+. The date/Time must default to an “automatic” setting with the permission for push notification turned on for CIMB Clicks Mobile App to run on your device.
We do not support Huawei devices launched after May 2019. You can continue with SMS OTP or your physical token security device for your login. Call CIMB At-Your-Service at +65 6333 7777 if you need any assistance.
8. Why do I need to create a digital token PIN?
You can use your digital token to authorise high-risk transactions on CIMB Clicks Mobile App or Online Banking. You can also use it to generate a One-time Password (OTP) to log in to Online Banking.
9. I forgot my digital token PIN. What should I do?
Disable the digital token from your device and set it up again. Log in and navigate to services via the bottom navigation on CIMB Clicks Mobile App. Digital token is disabled automatically after three unsuccessful attempts for security reasons.
10. How do I change my digital token PIN?
Log in and navigate to Apply & Services via the bottom navigation on CIMB Clicks Mobile App to change your digital token PIN.