1. What are the main features of the new CIMB Clicks Mobile App?
Thank you for sharing your feedback with us. The latest version of CIMB Clicks Mobile App provides a better experience for your favourite banking transactions:
- A simple interface that you can navigate easily through the bottom bar and quick shortcuts.
- Quick access for you to view accounts and transaction history.
- Fewer steps for your transfers and payments.
It's only our first step. We will be polling you to find out more about what you love to have.
2. Will I need to set up Face ID, Touch ID, Biometric ID, and Digital Token when I update to the new CIMB Clicks Mobile App?
- User already on the new version of CIMB Clicks Mobile App – Biometric ID and Digital Token will be ported over automatically. There is no need for the user to re-set up unless he/she deleted and reinstalled the app.
- User that is still using App version 6.0.1 and lesser – You are required to re-setup Biometric and Digital Token.
3. What IOS/ Android versions are compatible with the new CIMB Clicks Mobile App?
Clicks Mobile app works on IOS operating system 12.0+ or Android operating systems 8.0+.
4. What can I do if I do not meet the minimum IOS/ Android version required for CIMB Clicks Mobile App?
We do not support users with an outdated IOS/ Android for a secured banking experience. However, you can still use CIMB Clicks Online Banking to perform your banking needs online.
5. Can I still use the old Mobile App when the new CIMB Mobile App is available?
No. We will require you to update to a new CIMB Clicks Mobile App on 27th November 2022.
6. Are there any charges for CIMB Clicks Mobile App?
No. It’s free of charge. However, certain banking services like making a telegraphic transfer or cashier order will incur fees.
7. How many devices can I use CIMB Clicks Mobile App?
You may use CIMB Mobile Apps on as many devices as you want. For security purposes, do note that you can only set up Face ID, Touch ID, Biometric ID, and Digital Token on one device. Setting on the previous device will be removed once you set up on the new device.
8. What should I do if I forgot my username or password?
You will need to have the 6-digit Clicks activation code that was issued to you to retrieve your username and reset your password.
Forgot your username and/or password
From now till end December 2022, SMS the following to 75558 using your bank registered Singapore mobile number. A Clicks activation code to retrieve your username or reset your password will be sent to you. Thereafter, your request will be processed within 2 business days.
ACTCODE<space>last 4 characters of your NRIC/Passport No.
E.g.: ACTCODE 123A
Clicks access locked out
SMS the following to 75558 using your bank registered Singapore mobile number. We will process your request within the same business day if the request is sent before 1pm. For request sent after 1pm, we will process it by the next business day. An SMS will be sent to you after your access is unlocked.
UNLOCK<space>last 4 characters of your NRIC/Passport No.
E.g.: UNLOCK 123A
Note:
For Singaporeans/Singapore PRs/Malaysians, please use your NRIC
For other foreigners, please use your Passport ID
9. What should I do if I have too many invalid logins?
The security of your account is important to us. After three unsuccessful login attempts, we will lock your access to Clicks to safeguard you from any unauthorised access. 3 unsuccessful attempts of entering a One-time Password (OTP) via SMS or Token will also lock you out. Call CIMB At-Your-Service at +65 6333 7777 if you need any assistance.
10. What should I do if I have a suspicion that my account is compromised or scammed?
Immediately disable your Access to CIMB Clicks Online Banking and Mobile App with our “Stop loss to scam” feature available on Clicks Mobile App or Online Banking. You should call us immediately at +65 6333 6666 (supported 24 hours) and make a police report. We’ll help you with the next steps
11. I have more questions on the features on CIMB Clicks Mobile App.
You can find more questions and answers here.
