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Covid-19 Package

CIMB COVID-19 CARE PACKAGE

We're Still Here For You.


As the current pandemic escalates, we understand the uncertainty and worry that you may be facing. Hence, we've made changes to our COVID-19 CIMB Care Package to ensure that you get the best financial assistance during this trying period.

 

Please know that CIMB Bank is still here for you. As the current situation evolves, we hope that the changes to our Care Package will better assist you during this difficult time. Because together, we are stronger. #BankWithAHeart

 

 

Our Care Package Schemes

CIMB Property Loans – Both Singapore & Overseas!

 

CURRENT COVID-19 CIMB CARE PACKAGE

 

From now till 20 November 2020, you can choose to defer repayment of your principal OR both principal and interest till 31 December 20201. This applies to all Property Loans under individuals including both Singapore (HDB, Private and Commercial) and Overseas (Australia, London and Malaysia).

 

ELIGIBILITY

 

• For customers with mortgage repayments that are not more than 90 days past due as at 6 April 2020.

 

Click here to access our FAQs.

 

 

EXTENDED COVID-19 CIMB CARE PACKAGE

 

From 9 November 2020 till 30 June 2021, you may also choose to apply for a reduced instalment repayment plan pegged at 60% of the original monthly instalment².

 

ELIGIBILITY

 

• For customers impacted by COVID-19 with income loss of at least 25% OR loss of employment after 1 February 2020 (proof is required).

• Your property loan is not more than 90 days past due on loan repayment at the point of application.

 

Click here to access our FAQs.

 

HOW TO APPLY

Please email us at sgb.cimbcare@cimb.com with the following details:

 

Email Subject: COVID-19 CIMB Care Package - Property Loan

Info Required:

1. Plan Type: Current And/Or Extended Plan

2. Name (As per NRIC/Passport)

3. Loan Account Number
4. Your registered contact number with the Bank

 

Additional Information Required For Extended COVID-19 CIMB Care Package:

Supporting Documents:

Salaried employees / Commission-earner

- Latest CPF statement with minimum 12 months’ contribution; or,
- Employer’s letter and/or latest month’s payslip (and any prior month payslip indicating income reduction from 1 Feb 2020)

Self Employed Latest 3 consecutive months of bank statements (please include additional months of bank statements indicating decline in business cash flow from 1 Feb 2020, where necessary)

 

A representative will be in touch with you within 3 working days, upon receiving your email. 
 

Terms & Conditions

1 Terms and Conditions governing the CIMB Bank Mortgage COVID-19 CIMB Care Package apply. Click here for full Terms and Conditions.

 

2 Terms and Conditions governing the CIMB Bank Mortgage Extended COVID-19 CIMB Care Package apply. Click here for full Terms and Conditions.

CIMB Renovation & Education Financing

 

CURRENT COVID-19 CIMB CARE PACKAGE

 

From now till 20 November 2020, you can choose to defer repayment/payment of your principal OR both principal and interest/profit till 31 December 20201.

 

ELIGIBILITY

 

• Account less than 90 days past due at date of application.

 

Click here to access our FAQs.

 

 

EXTENDED COVID-19 CIMB CARE PACKAGE

 

From 9 November 2020 till 30 June 2021, you may also choose to extend your loan/financing tenure by up to a cumulative of 3 years - inclusive of any prior tenure extension granted to you2.

 

ELIGIBILITY

 

• Account less than 90 days past due at date of application.

• Customers impacted by COVID-19 with income loss OR loss of employment after 1 February 2020 (proof is required).

 

Click here to access our FAQs.

 

HOW TO APPLY

Please email us at sgb.cimbcare@cimb.com with the following details:

 

Email Subject: COVID-19 CIMB Care Package - Reno/Edu


Info Required:
1. Plan Type: Current And/Or Extended Plan

2. Name (as per NRIC/Passport)
3. Loan/Financing Account Number
4. Your registered contact number with the Bank

5. Under Extended Plan, how many months would you like to extend your loan/financing tenure? (Up to a cumulative of 3 years)

 

Additional Information Required For Extended COVID-19 CIMB Care Package:

Supporting Documents:

Salaried employees / Commission-earner

- Latest CPF statement with minimum 12 months’ contribution; or,
- Employer’s letter and/or latest month’s payslip (and any prior month payslip indicating income reduction from 1 Feb 2020)

Self Employed Latest 3 consecutive months of bank statements (please include additional months of bank statements indicating decline in business cash flow from 1 Feb 2020, where necessary)

 

A representative will be in touch with you within 3 working days, upon receiving your email.
 

Terms & Conditions

1 Terms and Conditions governing the COVID-19 CIMB Care Package – Renovation-i Financing, Renovation and Education Loan apply. Click here for full Terms and Conditions for CIMB Renovation-i Financing and here for CIMB Renovation/Education Loan.

 

Terms and Conditions governing the Extended COVID-19 CIMB Care Package – Renovation-i Financing, Renovation and Education Loan apply. Click here for full Terms and Conditions for CIMB Renovation-i Financing and here for CIMB Renovation/Education Loan.

 

CIMB Credit Cards

 

From now till 30 June 2021, if you're an existing CIMB Credit Cardmember, you may convert your outstanding balance to a relief loan of up to 5 years at an interest rate of 4.25% p.a.1 (EIR: up to 7.96% p.a.) with no early repayment penalty.

 

If you are an existing CIMB Debt Consolidation Plan (“DCP”) customer, you may extend your loan tenure for up to 5 years with no early repayment penalty.

 

Click here to access our FAQs.

 

 

ELIGIBILITY

  • Singapore Citizens or Singapore Permanent Residents
  • Customers impacted by COVID-19 with income loss (at least 25% for Credit Cards) after 1 February 2020 (proof of income is required)
  • Account less than 90 days past due at date of application.
  • For Credit Cards, customers must not be on any existing debt repayment or restructuring programmes with the Bank i.e. Debt Repayment Plan (DRP), Debt Management Programme (DMP), Debt Consolidation Plan (DCP) and Repayment Assistance Scheme (RAS).
  • For DCP, customers must have an active DCP which is not cancelled.

 

HOW TO APPLY

 

Please email us at sgb.cimbcare@cimb.com with the following details and supporting documents:

 

Email Subject: COVID-19 CIMB Care Package - Credit Cards/Debt Consolidation Plan


Info Required:
1. Plan Type: Credit Cards or Debt Consolidation Plan    

2. Name (as per NRIC/Passport)
3. CIMB Credit Card Number
4. Your registered contact number with the Bank
5. Supporting Documents:

 

Salaried employees / Commission-earner

- Latest CPF statement with minimum 12 months’ contribution; or,
- Employer’s letter and/or latest month’s payslip (and any prior month payslip indicating income reduction from 1 Feb 2020)

Self Employed Latest 3 consecutive months of bank statements (please include additional months of bank statements indicating decline in business cash flow from 1 Feb 2020, where necessary)


A representative will be in touch with you within 3 working days, upon receiving your email.
 

Terms & Conditions

1 Terms and Conditions governing the governing the COVID-19 CIMB Care Package – Credit Cards/Debt Consolidation Plan Scheme apply. Click here for full Terms and Conditions.

CIMB COVID-19 Bereavement Support Programme

The CIMB COVID-19 Bereavement Support Programme for Individual Customers aims to grant financial support to our valued customers, or their immediate family member, in the unfortunate event of bereavement from COVID-191

Under the Programme, a number of financial support measures may be provided, including:

 

• Cash contribution of SGD 5,000 to defray funeral expenses

• Cash contribution of SGD 500 to pay for outstanding bills incurred by the deceased

• A waiver of outstanding fees and charges owed to CIMB by the deceased customer

• Write-off of debts on selected CIMB products of the deceased customer, subject to a cap
 

 

ELIGIBILITY

The Programme is open to individuals who meet the criteria below: -

  • a) An immediate family member# (“Eligible Immediate Family Member”) of an Eligible Customer^ who has passed on in Singapore due to COVID-19 on or before 31 December 2020 (“Deceased Customer”); or
  • b) An Eligible Customer^ whose immediate family member# has passed on in Singapore due to COVID-19 on or before 31 December 2020 (“Deceased Immediate Family Member”).
     

Note:
 

#An immediate family member means the spouse, children or parents of the deceased, whose relationship can be proven via marriage certificate or birth certificate. For the avoidance of doubt, the immediate family member may or may not necessarily be a CIMB’s customer.
 

^An Eligible Customer refers to an existing customer of CIMB as at 6 April 2020 till 31 Dec 2020 with any of the following with CIMB:

  • current account/savings account(s) with positive balance and the account(s) is not dormant; or
  • credit card(s) with usage in the last six (6) months; or
  • loan(s)/financing facility(ies);

And none of the Eligible Customer’s account(s) or facility(ies) with CIMB are in arrears of more than 90 days at the point of application for the Programme.
 

HOW TO APPLY

The Eligible Immediate Family Member/Eligible Customer can inform us and submit the following supporting documents via our dedicated email address at sgb.cimbcare@cimb.com

 

 

Email Subject: COVID-19 Bereavement Support Programme


Info Required:

1. Name (as per NRIC/ Passport)

2. Contact Number

3. Supporting Documents, as follows:
 

•Death certificate of the Deceased Customer/Deceased Immediate Family Member

•Hospital treatment report or other reports, confirming that the Deceased Customer/Deceased Immediate Family was a COVID-19 patient or that his/her cause of death was COVID-19

•Eligible Immediate Family Member/Eligible Customer’s NRIC or passport

•Proof of relationship between the Deceased Customer/Deceased Immediate Family Member and Eligible Immediate Family Member/Eligible Customer, i.e. copy of a marriage certificate or birth certificate only

 

We will reply and confirm receipt of your email within 3 working days.

 

Terms & Conditions

1 Terms and Conditions governing the CIMB COVID-19 Bereavement Support Programme apply. Click here for full Terms and Conditions and here for FAQs.