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Security & Fraud

If a Donor has regained mental capacity, can he/she immediately start operating his/her own account?

In order to allow the Donor to regain control over his/her bank accounts and investments, the Bank will require the Donor to present an original Donor’s medical report certifying that the Donor has recovered his/her mental capacity. The date of the medical report cannot be more than 6 months old at the time of presentment to the Bank.


As the security of a customer’s account is important to Banks, the Bank may still decline the Donor’s instructions if they have reason to suspect the Donor’s mental capacity and his/her ability to make financial decisions.

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