- CIMB Pulse
- Banking With Us
- Digital Services
- Help & Support
We will be right with you.
|Pay attention to your transaction alerts to ensure that you are approving a valid transaction. Check your account activities regularly through statements or via CIMB Clicks. In case of any unusual activity, please contact us immediately via any of our official channels here.||Never share confidential information such as your Credit Card number / Clicks ID / PIN / password / Authentication Code.|
|Verify unsolicited calls, SMS messages or emails with us via any of our official channels here.
In response to any call, SMS, email, if you wish to contact us, ONLY call the number on the back of your credit card or refer to CIMB website's “Get In Touch” page or email us at firstname.lastname@example.org
|Do not provide or respond to unsolicited calls, emails or SMS messages requesting for personal/banking credentials. CIMB will never request for your confidential information (e.g. PIN or Authentication Code) through email, SMS message or voice conversation.
Do not panic and give personal information to fraudsters impersonating representatives of government agencies etc. even if they deploy fear tactics. Immediately call the number on the back of your card to verify with CIMB.
|Never apply for credit cards or loans products through unverified links or individuals (unless they are authorised CIMB staff) promising a lower rate. Always visit the bank's website, instead of clicking on any unverified link, for the application of CIMB products.|
|Never provide or change your Bank-registered mobile number to any other than your own. Your registered number will receive notifications and Authentication Codes to access CIMB Clicks and verify your transactions.|
|Keep your Credit Card secure and ensure that your Credit Card number and PIN are not disclosed to any other person.
||Do not write your Credit Card PIN anywhere which is easily accessible to anyone.
|Cover the keypad with your other hand while keying in your Credit Card PIN at an ATM.
||Never save your Credit Card details on your browser.
|Never use easy-to–guess Credit Card PINs such as date of birth.|