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Security & Fraud

Can I use/share a common mobile phone number for the E-Alert notification service with another individual?

The E-Alert notification service will be an integral part of the overall security infrastructure protecting your bank account and serves as a dedicated communication channel between CIMB Bank and you for critical information. Therefore, sharing your mobile phone number or email address with anyone for E-Alert notification service is not possible. It is your responsibility to ensure that you are not using someone else’s number/email address for your E-Alert notification service and that you have not authorised someone else to use your number/email address for the same purpose.

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