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The Five Fair Dealing Outcomes

 

Delivering fair outcomes to our customers at every stage. 

 

Fair Dealing Principles

Fair Dealing Culture

You can be confident that fair dealing is central to our corporate culture.

Suitable Products

We offer products and services that are suitable for our target customer segments.

Competent Representatives

You are served by representatives who are competent and properly trained.

Clear Information

You receive clear, relevant and timely information that accurately represents our products and services.

Fair Complaints Handling

We handle your complaints in an independent, effective and prompt manner.

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