1. What are the main features of the new CIMB Clicks Mobile App?
Thank you for sharing your feedback with us. The latest version of CIMB Clicks Mobile App provides a better experience for your favourite banking transactions:
- A simple interface that you can navigate easily through the bottom bar and quick shortcuts.
- Quick access for you to view accounts and transaction history.
- Fewer steps for your transfers and payments.
It's only our first step. We will be polling you to find out more about what you love to have.
2. Will I need to set up Face ID, Touch ID, Biometric ID, and Digital Token when I update to the new CIMB Clicks Mobile App?
Biometric ID and Digital Token will be ported over automatically. There is no need for the user to re-set up unless he/she deleted and reinstalled the app.
3. What IOS/ Android versions are compatible with the new CIMB Clicks Mobile App?
Clicks Mobile app works on IOS operating system 12.0+ or Android operating systems 8.0+.
4. What can I do if I do not meet the minimum IOS/ Android version required for CIMB Clicks Mobile App?
We do not support users with an outdated IOS/ Android for a secured banking experience. However, you can still use CIMB Clicks Online Banking to perform your banking needs online.
5. Are there any charges for CIMB Clicks Mobile App?
No. It’s free of charge. However, certain banking services like making a telegraphic transfer or cashier order will incur fees.
6. How many devices can I use CIMB Clicks Mobile App?
You may use CIMB Mobile Apps on as many devices as you want. For security purposes, do note that you can only set up Face ID, Touch ID, Biometric ID, and Digital Token on one device. Setting on the previous device will be removed once you set up on the new device.
7. What should I do if I forgot my username or password?
For Singaporeans/ PRs, retrieve your username or reset your password instantly with Singpass Face Verification, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.
For Foreigners, you will need to have a 6-digit Clicks activation code to retrieve your username and reset your password. From now till the end of December 2023, SMS the following to 75558 using your bank registered Singapore mobile number if you do not have an activation code. A Clicks activation code to retrieve your username or reset your password will be sent to you within 2 business days.
ACTCODE<space>last 4 characters of your NRIC/Passport No.
E.g.: ACTCODE 123A
Note: For Malaysians, please use your NRIC. For other Foreigners, please use your Passport Number.
8. What should I do if I have too many invalid logins?
The security of your account is important to us. After three unsuccessful login attempts, your access to Clicks will be locked to safeguard your account from any unauthorised access. 3 unsuccessful attempts of entering a One-time Password (OTP) via SMS or Token will also lock you out.
Clicks access locked out
To request to unlock your account
- For Singaporeans/ PRs, you can now use Singpass Face Verification to unlock access instantly.
- For Foreigner, you can SMS the following to 75558 using your bank registered Singapore mobile number. If you send your request before 1pm, it will be processed within the same business day. Otherwise, it will be processed on the next business day. An SMS will be sent to you after your access is unlocked.
UNLOCK<space>last 4 characters of your NRIC/Passport No.
E.g.: UNLOCK 123A
Note: For Malaysians, please use your NRIC. For other Foreigners, please use your Passport Number.
9. What should I do if I have a suspicion that my account is compromised or scammed?
Immediately disable your Access to CIMB Clicks Online Banking and Mobile App with our “Stop loss to scam” feature available on Clicks Mobile App or Online Banking. Call us immediately at +65 6333 6666 (supported 24 hours) and make a police report. We’ll help you with the next steps.
10. I have more questions on the features on CIMB Clicks Mobile App.
You can find more questions and answers here.
