1. What are the main features of CIMB Mobile App?
The CIMB Mobile App provides a simpler, faster and more seamless experience for your everyday banking transactions:
- A simple, intuitive interface with easy navigation via the bottom menu bar and quick shortcuts.
- Quick access for your account balances and transaction history.
- Fewer steps when making transfers and payments.
It's only the first step. We will continue to seek your feedback to better understand the features and improvements you would like to see.
2. Will I need to set up Face ID, Touch ID, Biometric ID, and Digital Token when I update to the new CIMB Mobile App?
Biometric ID and the Digital Token will be transferred automatically. Users will only need to set them up again if they delete and reinstall the app.
3. Why can’t I use my digital token immediately?
To help protect you and other customers from phishing scams, a 12-hour cooling-off period will apply. This is one of the security measures introduced by Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore(ABS). During the cooling-off period, you may continue to log in and perform banking transactions using an SMS One-Time Password (OTP) or a physical security token, if you have one.
4. Can I use my physical token security device after I set up digital token?
Your physical security device will be disabled once the Digital Token is activated. Your physical security device will remain usable during the 12-hour cooling-off period after you set up the Digital Token.
5. Are there any charges for CIMB Mobile App?
No. It’s free of charge. However, fees may apply to certain banking services, such as telegraphic transfers and cashier’s order.
6. How many devices can I use CIMB Mobile App?
You may use the CIMB Mobile App on multiple devices. However, for security purposes, Face ID, Touch ID, Biometric ID, and the Digital Token can only be set up on a device, the settings on your previous device will be removed.
7. What should I do if I forgot my username or password?
Instantly retrieve your username or reset your password using Singpass Face Verification, or your ATM/Credit Card and PIN, for a safer and more convenient experience. Do ensure your mobile number is registered with CIMB before you start.
Alternatively, retrieve your username or reset your password with an activation code. Contact our call centre at (+65) 6333 7777 (9am to 7pm Monday to Sunday) to request an activation code.
8. What should I do if I have too many invalid logins?
The security of your account is important to us. After three unsuccessful login attempts, your access to the CIMB Mobile App will be locked to protect your account from unauthorised access. Your access will also be locked after three unsuccessful attempts to enter a One-Time Password (OTP) received via SMS or generated by your security token.
9. Why am I seeing “We detected potentially unauthorised screen sharing on your device” when I use CIMB Mobile App?
You may unknowingly be sharing your mobile screen with scammers, potentially allowing them to take control of your device and compromise your banking information.
To help protect you, access to the CIMB Mobile App will be restricted when screen sharing or screen mirroring is detected, and you will be prompted accordingly. While this security measure may cause some inconvenience, it is necessary to help keep your digital banking transactions secure.
10. Why am I seeing “We detected app(s) that may be unsafe to CIMB OCTO”?
Your device may be rooted rooted or contain potentially harmful sideloaded apps with malware that you may have installed unknowingly. Access to the CIMB Mobile App will be restricted if your device is compromised or if any installed apps have risky permission settings. The affected app names will be displayed so that you can take the necessary action. Please seek assistance from your device manufacturer and immediately disable your access to the CIMB Mobile App and Online Banking.
11. What should I do if I have a suspicion that my account is compromised or scammed?
Immediately disable access to the CIMB Mobile App and CIMB Online Banking using the Stop Loss from Scam feature. This feature is available on the CIMB Mobile App and CIMB Online Banking via Singpass login, or with your ATM or credit card and PIN.
Call us immediately at +65 6333 6666, available 24 hours a day, and lodge a police report. We will guide you through the next steps.
12. I have more questions on the features on CIMB Mobile App.
You can find more questions and answers here.
CIMB Malaysia
CIMB Indonesia
CIMB Thailand
CIMB Cambodia
CIMB Vietnam
CIMB Philippines
