• CIMB Pulse
  • Banking With Us
  • Digital Services
  • Promotions
  • Help & Support
  • Quicklinks
Savings Strategies
Investing My Money
Travel Tips
Planning For My Future
Thinking About Insurance
CIMB F.I.R.S.T
Investments
Other Services
Latest Promotions
Events
Rates & Charges
Download Center
FAQ
Regulations & Policies
Security & Fraud

Frequently Asked Questions

 

General

1. What are the main features of CIMB Clicks Mobile App?

The CIMB Clicks Mobile App provides a better experience for your favourite banking transactions:

  • A simple interface that you can navigate easily through the bottom bar and quick shortcuts.
  • Quick access for you to view accounts and transaction history.
  • Fewer steps for your transfers and payments.

 

It's only our first step. We will be polling you to find out more about what you love to have.


2. Will I need to set up Face ID, Touch ID, Biometric ID, and Digital Token when I update to the new CIMB Clicks Mobile App?

Biometric ID and Digital Token will be ported over automatically. There is no need for the user to re-set up unless he/she deleted and reinstalled the app.

 

3. Why can’t I use my digital token immediately?

We have a 12-hour cooling-off period to protect you and our other customers from phishing scams. It is one of the measures introduced by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS). However, you can continue to log in and perform your banking transactions with SMS One-time Password (OTP) or with the physical token security device (if you have one).

 

4. Can I use my physical token security device after I set up digital token?

Your security device will be disabled when digital token is activated. Your security device will remain usable during the 12-hour of cooling-off after setting up digital token.

 

5. Are there any charges for CIMB Clicks Mobile App?

No. It’s free of charge. However, certain banking services like making a telegraphic transfer or cashier order will incur fees.

 

6. How many devices can I use CIMB Clicks Mobile App?

You may use CIMB Mobile Apps on as many devices as you want. For security purposes, do note that you can only set up Face ID, Touch ID, Biometric ID, and Digital Token on one device. Setting on the previous device will be removed once you set up on the new device

 

7. What should I do if I forgot my username or password?

Instantly retrieve your username or reset your password with Singpass Face Verification or ATM/Credit Card and PIN, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.

 

Alternatively, retrieve your username or reset your password with an activation code. You can get a new activation code within 2 business days when you SMS the following to 75558:

 

ACTCODE<space>last 4 characters of your NRIC/Passport No.

E.g.: ACTCODE 123A

 

Note: Use a Singapore mobile number registered with CIMB. For Malaysian, please use your NRIC. For other Foreigners, please use your Passport Number. If you do not have a Singapore-registered mobile number, please contact our call centre at (+65) 6333 7777 to request for the activation code.

 

8. What should I do if I have too many invalid logins?

The security of your account is important to us. After three unsuccessful login attempts, your access to Clicks will be locked to safeguard your account from any unauthorised access. 3 unsuccessful attempts of entering a One-time Password (OTP) via SMS or Token will also lock you out.

 

To request to unlock your account, you can now use Singpass Face Verification or ATM/Credit Card and PIN to unlock access instantly.

 

Alternatively, SMS your request before 1pm to get it processed within the same business day. You will receive an alert after your access is unlocked. SMS the following to 75558:

 

UNLOCK<space>last 4 characters of your NRIC/Passport No.

E.g.: UNLOCK 123A

 

Note: Use a Singapore mobile number registered with CIMB. For Malaysians, please use your NRIC. For other Foreigners, please use your Passport Number.

 

9. What should I do if I have a suspicion that my account is compromised or scammed?

Immediately disable your Access to CIMB Clicks Online Banking and Mobile App with our “Stop loss to scam” feature available on Clicks Mobile App or Online Banking with Singpass login or ATM/Credit Card and PIN. Call us immediately at +65 6333 6666 (supported 24 hours) and make a police report. We’ll help you with the next steps.

Login | Security | Digital Token

 

1. What is digital token?

Security with convenience. Think of it as your physical token security device turned digital. A one-time password (OTP) is verified in the background, saving you the hassle of keying in OTP for login and low-risk transactions when you use a digital token. A 6-digit token PIN is still required when performing high-risk transactions (moving a high sum of money or adding a payee). Always remember not to share any OTP or PIN with anyone.

 

2. How do I set up for digital token?

Tap on the digital token icon on the bottom navigation before login. Follow the on-screen instruction and perform a simple one-time setup of digital token with SMS One-time Password (OTP). Ensure your latest mobile number is registered with the bank to receive the SMS OTP. Call CIMB At-Your-Service at +65 6333 7777 if you need any assistance. 

 

Alternatively, if you have a physical token security device, you can log in to CIMB Clicks to update your contact number under Services. You can also download and mail the completed Service Request form to us; We will update your mobile number within five business days upon receipt of your request form.

 

3. Why can’t I use my digital token immediately?

We have a 12-hour cooling-off period to protect you and our other customers from phishing scams. It is one of the measures introduced by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS). However, you can continue to log in and perform your banking transactions with SMS One-time Password (OTP) or with the physical token security device (if you have one).

 

4. Can I use my physical token security device after I set up digital token?

Your security device will be disabled when digital token is activated. Your security device will remain usable during the 12-hour of cooling-off after setting up digital token.

 

5. What can I do if I cannot set up/ log in with digital token?

Digital token works on devices running on IOS 12.0+ or Android 8.0+. The date/Time must default to an “automatic” setting with the permission for push notification turned on for CIMB Clicks Mobile App to run on your device.

 

We do not support Huawei devices launched after May 2019. You can continue with SMS OTP or your physical token security device for your login. Call CIMB At-Your-Service at +65 6333 7777 if you need any assistance. 

 

6. Why do I need to create a digital token PIN?

You can use your digital token to authorise high-risk transactions on CIMB Clicks Mobile App or Online Banking. You can also use it to generate a One-time Password (OTP) to log in to Online Banking. 

 

7. I forgot my digital token PIN. What should I do?

Disable the digital token from your device and set it up again. Log in and navigate to services via the bottom navigation on CIMB Clicks Mobile App. Digital token is disabled automatically after three unsuccessful attempts for security reasons.

 

8. How do I change my digital token PIN?

Log in and navigate to Apply & Services via the bottom navigation on CIMB Clicks Mobile App to change your digital token PIN.

 

9. What if I lose my mobile device?

Stay calm and call CIMB At-Your-Service at +65 6333 7777. We’ll remove your digital token from your device to stop unauthorised transactions.  If you can still log in to Clicks via Online Banking or another device with SMS-OTP, you can also disable the digital token.  Alternatively, download and set up your digital token on a new device to remove the digital token from your previous device.

 

10. What if I switch or upgrade my mobile device?

Download CIMB Clicks Mobile App on your new device and set up your digital token again. It will remove the digital token from your previous device.

 

11. What should I do if I change my mobile number?

You can still use your digital token with the same mobile device. However, ensure that you update your latest mobile number with us. You can update your number via CIMB Clicks Online Banking or Mobile App under services. 

 

You can also download and mail the completed Service Request form to us for your mobile number to be updated within five business days upon receipt of your request form. Alternatively, visit us at our Branch.

 

12. I have multiple mobile devices. Can I use digital token on more than one device?

You can only set up digital token on one device at a time. Setting up will remove the digital token from your previous device.

 

13. How can I change my username?

You cannot change the username. If you do not remember your username, you can instantly retrieve your username with Singpass Face Verification or ATM/Credit Card and PIN, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.

 

Alternatively, retrieve your username an activation code. You can get a new activation code within 2 business days when you SMS the following to 75558:

 

ACTCODE<space>last 4 characters of your NRIC/Passport No.

E.g.: ACTCODE 123A

 

Note: Use a Singapore mobile number registered with CIMB. For Malaysian, please use your NRIC. For other Foreigners, please use your Passport Number. If you do not have a Singapore-registered mobile number, please contact our call centre at (+65) 6333 7777 to request for the activation code.

 

14. How can I change my password?

Instantly reset your password with Singpass Face Verification or ATM/Credit Card and PIN, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.

 

Alternatively, you can update your password in Clicks Online Banking under Services > Change > Password.

 

15. Can I use Face ID/ Touch ID/ Biometric ID to login?

Tap on the Face ID/ Touch ID or Biometric ID icon beside the login button. Follow the on-screen instruction and perform a simple one-time setup with SMS One-time Password (OTP). Ensure your latest mobile number is registered with the bank to receive the SMS OTP. If you do not see any Face ID/ Touch ID or Biometric ID icon, make sure that you allow CIMB Clicks to access the settings on your device. 

Pay | Transfer

 

1. What is SG to MY Transfer?

SG to MY Transfer allows you to transfer money instantly to your linked CIMB Malaysia Account – even on weekends and public holiday. Zero fees and charges and we’ll even credit you the difference should you ever find something better. You can find more details here.

 

2. How can I link my CIMB Malaysia Account?

You can link your CIMB Malaysia Account via CIMB Clicks Online Banking. Your request will be processed within 3 working days and an SMS will be sent to you upon approval. Once linked, you will be able to view your CIMB Malaysia accounts on CIMB Clicks Mobile App and Online Banking.

 

3. Can I transfer money from my account to a 3rd Party CIMB Malaysia Account?

Not at the moment. Let us know if this feature is useful for you.

 

4. What is PayNow?

PayNow allows you to send and receive money from your mobile number or Singapore NRIC/ FIN.

 

5. How do I receive money from PayNow?

Tap on the PayNow icon on the bottom navigation before login. Follow the on-screen instruction to login and tap on Profile icon on the top left. Link your CIMB Account to either your mobile number or NRIC. If your mobile number and NRIC is already registered with other banks, you must deregister with the other bank first.

 

6. How do I send money with PayNow?

Tap on the PayNow icon on the bottom navigation before login. Follow the on-screen instruction to login. Choose a favourite or transfer via Mobile Number, NRIC/FIN, UEN or VPA. You don’t need to register PayNow to send money. You can also perform a transfer and save it as a favourite if you send money to the same person frequently.

 

7. What happens when I close my account that has been registered for PayNow?

PayNow for that account will be deregistered.

 

8. What is Scan & Pay?

Scan & Pay allows you to pay and receive money using SGQR Codes.

 

9. How do I pay to a shop/ friend using QR code?

Tap on the Scan & Pay icon on the bottom navigation before login. Follow the on-screen instruction to login then scan the QR code. You can also choose to upload a photo of the QR code. We only support PayNow QR codes at the moment.

 

10. How do I receive money through my QR code?

You must first register your mobile phone number with CIMB for PayNow to generate QR Codes. To start receiving money, navigate to Scan & Pay and tap on My QR. Share your QR code.

 

11. I exceed my daily transfer limit for my transfer. What can I do?

Daily transfer limit is defaulted at S$3,000.

 

You can change your daily Pay & Transfer limit on CIMB Clicks Online Banking and CIMB Clicks Mobile App. Even safer than before with a 3-hour cooling-off period. Make sure you are already set up on Digital Token or you have a physical security device for transaction signing.

Ready to download CIMB Clicks Mobile App

and bring the bank to you on your mobile?

 

Best exchange rate guaranteed* on fund transfers to Malaysia!

Do it online via CIMB Clicks

Transfer via CIMB Clicks instantly and securely with zero fees and charges. We’ll even credit you the difference should you ever find something better.