OCTO by CIMB Singapore

1. What is digital token?

Enjoy greater security without compromising on convenience. Think of the Digital Token as a digital version of your physical security device.

When you use the Digital Token, a One-Time Password (OTP) is verified securely in the background, so you do not need to enter an OTP when logging in or performing low-risk transactions. A six-digit Digital Token PIN is still required to authorise high-risk transactions, such as transferring a large sum of money or adding a new payee.

Never share your OTP or PIN with anyone. 

2. How do I set up for digital token?

Before logging in, tap the Digital Token icon on the bottom navigation bar. Follow the on-screen instructions to complete a simple one-time setup using an SMS One-Time Password (OTP). Please ensure that your latest mobile number is registered with CIMB to receive the SMS OTP. For assistance, call CIMB At-Your-Service at +65 6333 7777.

Alternatively, if you have a physical token security device, you can log in to CIMB Mobile App  to update your contact number: Apply & Services > Update Personal Particulars 

3. Why can’t I use my digital token immediately?

A 12-hour cooling-off period is in place to protect you and other customers from phishing scams. This is one of the security measures introduced by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS).

During the cooling-off period, you can continue to log in and perform banking transactions using an SMS One-Time Password (OTP) or your physical security device, if you have one. 

4. Can I use my physical token security device after I set up digital token?

Your physical security device will be disabled once the Digital Token is activated. However, it will remain usable during the 12-hour cooling-off period after you set up the Digital Token. 

5. What can I do if I cannot set up/ log in with digital token?

The Digital Token is supported on devices running iOS 15.0 or later, or Android 10.0 or later. Your device’s date and time settings must be set to Automatic, and push notifications must be enabled for the CIMB Mobile App.

Huawei devices launched after May 2019 are not supported. You may continue to use an SMS OTP or your physical security device to log in. For assistance, call CIMB At-Your-Service at +65 6333 7777. 

6. Why do I need to create a digital token PIN?

Your Digital Token PIN protects your Digital Token from unauthorised access. It is required to authorise high-risk transactions on the CIMB Mobile App or CIMB Online Banking. 

7. What should I do if I didn’t receive Push Notification when I log in CIMB Online Banking or perform high-risk transaction?

You can authenticate your CIMB Online Banking login and high-risk transactions by tapping Digital Token to review and approve the request. 

8. I forgot my digital token PIN. What should I do?

Disable the Digital Token on your device and set it up again. Log in to the CIMB  Mobile App and select Services from the bottom navigation bar. For security reasons, the Digital Token will be disabled automatically after three unsuccessful attempts. 

9. How do I change my digital token PIN?

Log in to the CIMB Mobile App and select Apply & Services from the bottom navigation bar to change your Digital Token PIN. 

10. What if I lose my mobile device?

Stay calm and call CIMB At-Your-Service at +65 6333 7777. We’ll immediately disable your access to CIMB Mobile App and Online Banking, to stop unauthorised transactions.

11. What if I switch or upgrade my mobile device?

Download the CIMB Mobile App on your new device and set up the Digital Token again. Once it is set up, the Digital Token on your previous device will be removed automatically. 

12. What should I do if I change my mobile number?

You can still use your digital token with the same mobile device. However, ensure that you update your latest mobile number with us. You can update your number via CIMB Mobile App: Apply & Services > Update Personal Particulars.

13. I have multiple mobile devices. Can I use digital token on more than one device?

You can only set up digital token on one device at a time. Upon setting up the digital token on a new device, the digital token in your previous device will be removed.

14. How can I change my username?

You cannot change the username. If you have forgotten it, you can instantly retrieve your username  with Singpass Face Verification or ATM/Credit Card and PIN for a safer and more convenient experience. Please ensure your mobile number is registered with CIMB before you begin. 

Alternatively,retrieve your username with an activation code. Contact our call centre at (+65) 6333 7777 (9am to 7pm Monday to Sunday) to request for an activation code.

15. How can I change my password?

Instantly reset your password with Singpass Face Verification or ATM/Credit Card and PIN, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.

Alternatively, reset your password with an activation code. Contact our call centre at (+65) 6333 7777 (9am to 7pm Monday to Sunday) to request for an activation code.

16. Can I use Face ID/ Touch ID/ Biometric ID to login?

Tap the Face ID, Touch ID or Biometric ID icon beside the Log In button. Follow the on-screen instructions to complete a simple one-time setup using an SMS One-Time Password (OTP). Please ensure that your latest mobile number is registered with the bank to receive the SMS OTP.

If you do not see the Face ID, Touch ID or Biometric ID icon, ensure that you have granted the CIMB Mobile App permission to access the relevant settings on your device.

1. What is SG to MY Transfer?

SG to MY Transfer allows you to transfer money instantly to your linked CIMB Malaysia Account, or any CIMB Malaysia Account – even on weekends and public holiday. Zero fees and charges and we’ll even credit you the difference should you ever find something better. You can find more details here.

2. How can I link my CIMB Malaysia Account?

You can link your CIMB Malaysia Account via CIMB Mobile App (SG to MY > Link Your CIMB Malaysia Account(s)). Your request will be processed within 3 working days and an SMS will be sent to you upon approval. Once linked, you will be able to view your CIMB Malaysia accounts on CIMB Mobile App and Online Banking.

3. Can I transfer money from my account to a 3^rd Party CIMB Malaysia Account?

You can now send money to any individually owned CIMB Malaysia account.

Your most recent transfer will appear under Recent Recipients, making it easier to transfer to the same recipient again. You can also save the recipient as a Favourite if you transfer to them frequently. For added security, transaction signing is required for every high-risk transfer. 

4. What is PayNow?

PayNow allows you to send and receive money using your mobile number or Singapore NRIC/FIN. 

5. How do I receive money from PayNow?

Before logging in, tap the PayNow icon on the bottom navigation bar and follow the on-screen instructions to log in. Then, tap the Profile icon at the top left. Link your CIMB account to either your mobile number or NRIC/FIN. If your mobile number or NRIC/FIN is already registered for PayNow with another bank, you must deregister it from that bank first. 

6. How do I send money with PayNow?

Tap on the PayNow icon on the bottom navigation before logging in. Follow the on-screen instructions to login. Select a favourite recipient or make a transfer using Mobile Number, NRIC/FIN, UEN or VPA. You don’t need to register PayNow to send money. You can also save a recipient as a favourite if you transfer money to them frequently.

7. What happens when I close my account that has been registered for PayNow?

PayNow for that account will be deregistered.

8. What is Scan & Pay?

Scan & Pay allows you to pay and receive money using SGQR and NETS QR codes.

9. How do I pay to a shop/ friend using QR code?

Before logging in, tap the Scan & Pay icon on the bottom navigation bar. Follow the on-screen instructions to log in, then scan the QR code. Alternatively, you can upload an image of the QR code.

10. How do I receive money through my QR code?

You must first register your mobile number with CIMB before you can generate a PayNow QR code. To start receiving money, go to Scan & Pay, tap My QR, and share your QR code with the sender.

11. I exceed my daily transfer limit for my transfer. What can I do?

You can change your daily Pay & Transfer Limit at any time through the CIMB Mobile App or Online Banking. For added security, a 12-hour cooling-off period will apply. Please ensure that you have set up your Digital Token or have a physical security device available for transaction signing.

12. What is the daily Pay & Transfer Limits?

You can adjust your Pay & Transfers Limit in the CIMB Mobile App at any time, either above or below the default limit of S$3,000.