Dear Valued Customers,
Protecting you against phishing scams and unauthorised transactions remains our top priority. To further strengthen customer protection, we have implemented enhanced fraud surveillance measures, in line with requirements from the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA).
These measures are designed to help detect suspicious transactions early and safeguard against unusual or sudden movements of funds—potentially stopping fraudulent transfers before funds leave your account.
How the safeguard works and what this means for you
Temporary hold on certain transactions
Payments or transfers made during a period of unusual activity may be rejected – or held for up to 24 hours. This safeguard gives you extra time to review or cancel a transaction if it is unauthorised.
*This excludes recurring standing instructions (other than the first transfer if it is scheduled within 24 hours from time of set-up), recurring GIRO/ eGIRO payments, bill payment to non-credit card organisations, ATM transactions, and transfers between your own CIMB account(s).
If You Suspect a Phishing Scam
Immediately disable your access to the CIMB Mobile App and Online Banking to stop outgoing payments and transfers: CIMB Mobile App (More > Stop Loss from Scam). Alternatively, please contact us immediately via our official channels, At-Your-Service at +65 6333 6666. Prompt reporting allows us to take swift action to secure your account.
For more information on the Shared Responsibility Framework and how you can protect yourself, please refer to the MAS website.
Thank you for your continued trust in us.
Information is correct as at 30 March 2026.
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