• CIMB Pulse
  • Banking With Us
  • Digital Services
  • Promotions
  • Help & Support
  • Quicklinks
CIMB Pulse
Banking With Us
Digital Services
Promotions
Help & Support
Quicklinks
CIMB In The News
Savings Strategies
Investing My Money
Travel Tips
Planning For My Future
Thinking About Insurance
CIMB Vlog
CIMB Compilation
CIMB F.I.R.S.T
Accounts
Cards
Loans & Financing
Investments
Insurance
Other Services
CIMB Clicks
Payment & Transfers
Latest Promotions
Events
Rates & Charges
Download Center
FAQ
Ways to Bank
Regulations & Policies
Security & Fraud

Credit Card Chargeback & Dispute Resolution

Find out here how to resolve common disputes arising from payments through credit, debit and prepaid cards for the following situations:-

 

A. Unauthorised transactions;
 

B. Transactions signed under duress or threat;
 

C. Instalment Payment Plan (IPP) transactions with merchants that subsequently cease business; and
 

D. Non-delivery of goods/services or delivery of unfit goods/services

These guidelines apply to transactions made with international Card Schemes-branded cards, i.e. American Express, Diners, JCB, Mastercard, UnionPay and Visa.

 

Generally, the purchase of a good or service is a contractual arrangement between you as the consumer, and the merchant. Your rights as a consumer are protected under the Consumer Protection (Fair Trading) Act.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Email Us

Drop us an email and we'll get back to you.

Email Now

Let Us Call You

We are contactable 24/7.

Let Us Call You

Talk To An Expert

Visit us at our branches nationwide.

Find a Branch

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

Do you wish to proceed?

Yes, please proceed

Oops! It looks like you need to upgrade your browser.

The browser (or version) that you are currently using will not allow you to fully experience our website.
Select your preferred browser below and upgrade now!

PAYDAY CAME EARLY

One of the lowest interest rates in SG at 3%* p.a. (EIR 5.64% p.a.) with up to 5 years tenure!
 

*T&Cs apply.