Credit Card Chargeback & Dispute Resolution FAQ

Credit Card Chargeback & Dispute Resolution

General Terminology, Definitions and Requirements

Some Commonly Raised Dispute Scenario

Find out here how to resolve common disputes arising from payments through credit, debit and prepaid cards for the following situations:-

A. Unauthorised transactions;

B. Transactions signed under duress or threat;

C. Instalment Payment Plan (IPP) transactions with merchants that subsequently cease business; and

D. Non-delivery of goods/services or delivery of unfit goods/services

These guidelines apply to transactions made with international Card Schemes-branded cards, i.e. American Express, Diners, JCB, Mastercard, UnionPay and Visa.

Generally, the purchase of a good or service is a contractual arrangement between you as the consumer, and the merchant. Your rights as a consumer are protected under the Consumer Protection (Fair Trading) Act.

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