Credit Card Chargeback & Dispute Resolution FAQ

Credit Card Chargeback & Dispute Resolution

General Terminology, Definitions and Requirements

Some Commonly Raised Dispute Scenario

Find out here how to resolve common disputes arising from payments through credit, debit and prepaid cards for the following situations:-

A. Unauthorised transactions;

B. Transactions signed under duress or threat;

C. Instalment Payment Plan (IPP) transactions with merchants that subsequently cease business; and

D. Non-delivery of goods/services or delivery of unfit goods/services

These guidelines apply to transactions made with international Card Schemes-branded cards, i.e. American Express, Diners, JCB, Mastercard, UnionPay and Visa.

Generally, the purchase of a good or service is a contractual arrangement between you as the consumer, and the merchant. Your rights as a consumer are protected under the Consumer Protection (Fair Trading) Act.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Email Us

Drop us an email and we'll get back to you.

Email Now

Let Us Call You

We are contactable 24/7.

Let Us Call You

Talk To An Expert

Visit us at our branches nationwide.

Find a Branch

I'm looking for

CIMB Pulse

Banking With Us

Digital Services

Promotions

Help & Support

Quicklinks

Savings Strategies

Investing My Money

Travel Tips

Planning For My Future

CIMB Vlog

CIMB Compilation

CIMB F.I.R.S.T

Accounts

Cards

Loans & Financing

Investments

Insurance

Other Services

CIMB Clicks

Payment & Transfers

Latest Promotions

Events

Rates & Charges

Download Center

FAQ

Ways to Bank

Regulations & Policies

Security & Fraud

Cards