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Can I dispute a transaction on the basis of non-delivery of goods or services by the merchant?

If the merchant fails to deliver goods or services as per the delivery timeline stated in the sales agreement between the cardholder and the merchant, the cardholder can file a dispute. The cardholder may need to produce all documentary proof to the card-issuing bank on the agreed delivery timeline as well as correspondence with the merchant where goods or services were not received after the merchant had been notified of non-delivery.

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