Due to a recent one-off technical issue during the card printing process, for new cardmembers who are affected, you would have already received an SMS from us. We sincerely apologise for the printing error on your new CIMB Credit Card. A replacement card with your new credit card number is already on the way to you.
Q1: Why did I receive an SMS notification from CIMB SG?
A1: We identified a printing error with some recently issued credit cards resulting in wrong card details. If you were affected, we would have sent you an SMS notification. A replacement card with the correct card details will be sent to you shortly. We sincerely apologise for the inconvenience.
Q2: Why am I receiving a replacement card?
A2: The replacement card is issued to correct the printing error on your previous card. For security reasons, your original card has been blocked and can no longer be used.
Q3: Will I be charged for the replacement card?
A3: No. You will not be charged for the replacement card.
Q4: When will I receive my replacement card?
A4: Your replacement card has been arranged, and you will receive it shortly.
Q5: What should I do with my replacement card when I received it?
A5: Please follow the instructions in the replacement card mailer to activate your card for usage.
Q6: What should I do with my incorrect card?
A6: You may stop using it while waiting for the new replacement card and securely destroy it by cutting through both the chip and magnetic stripe.
Q7: Will my card number, PIN and other details change?
A7: The replacement card will have a new card number, expiry date and CVV number. You will need to request for a new Card PIN via CLICKS if you require one. Your other card account details, e.g. credit limit etc. remain unchanged.
Q8: Do I need to update my recurring bills or payments?
A8: Yes, you should update your recurring payments with the corrected card details shown on your newly replaced card. You can also find your updated card information via the CIMB CLICKS mobile app.
Q9: Are my details safe?
A9: Yes, your personal details are safe. This printing issue does not affect your balance, your transactions, or your security in any way.
Should you have any further questions, please do not hesistate to Contact Us. We apologise for any inconveniences caused, and thank you for choosing to bank with us.
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