• CIMB Pulse
  • Banking With Us
  • Digital Services
  • Promotions
  • Help & Support
  • Quicklinks
CIMB Pulse
Banking With Us
Digital Services
Promotions
Help & Support
Quicklinks
Savings Strategies
Investing My Money
Travel Tips
Planning For My Future
Thinking About Insurance
CIMB Vlog
CIMB Compilation
CIMB F.I.R.S.T
Accounts
Cards
Loans & Financing
Investments
Insurance
Other Services
CIMB Clicks
Payment & Transfers
Latest Promotions
Events
Rates & Charges
Download Center
FAQ
Ways to Bank
Regulations & Policies
Security & Fraud

Charter | Customer Service

Treating Customers Fairly - Your Trust Is Important To Us.


CIMB Group aims to advance our customers and society in our effort to advocate sustainable banking practices. We place our customers at the heart of everything we do and we are committed to provide the highest standard of customer experience by treating them fairly in all of their dealings with us.

Our Customers' Trust Is Extremely Important To Us. Here's Our Promise:
 

Treat Customers Fairly


We are committed to ensuring that our customers are confident that they are dealing with an organisation where fair treatment is central to CIMB Group’s culture.

Be Transparent


We are committed to ensuring that our customers receive clear, relevant and timely information to make informed decisions.

Practice Needs-Based Selling

We are committed to ensuring that our products, services and its terms are marketed and designed to meet the needs of our customers.

Give Customers Peace Of Mind

We are committed to ensuring that our Customer’s data and privacy are safeguarded.

Be Flexible


We are committed to ensuring that our customers do not face any post-sale barriers imposed by CIMB Group to change the product, switch provider, submit a claim or make a complaint.

Give Them Suitable Advice

We are committed to ensuring that when our customers receive advice on our products and services, the advice is suitable and takes into account their circumstances.

Download Our Charter


Click on the link below to download a copy of our Charter:

TCF Charter  >>

What's Next

Request A Call Back

We'll reach out within 1 working day.

Let Us Call You

Talk To An Expert

Visit us at our branches.

Find a Branch

Current Promotions

View all promotions across the Bank.

Show Me

You are about to enter a third party website & CIMB Group's privacy policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Bank.

 

CIMB Bank makes no warranties as to the status of this link or information contained in the website you are about to access.

 

Do you wish to proceed?

Yes, please proceed

Oops! It looks like you need to upgrade your browser.

The browser (or version) that you are currently using will not allow you to fully experience our website.
Select your preferred browser below and upgrade now!

EFD Promotion

Did you know that we are still giving the highest* online SGD Fixed Deposit rate in SG?

 

*Highest rate is as of 1 August 2021. T&Cs apply. SGD deposits are insured up to S$75k by SDIC.