What should I do if I do not receive the authentication request?

CIMB Mobile App (Digital Token)
If you did not receive or accidentally dismissed the push notification, you can still approve your transaction directly in the CIMB Mobile App:

Open the CIMB Mobile App
Tap on Digital Token at the bottom left of the pre-login screen

For a smoother experience, we strongly recommend enabling push notifications on your device and within the CIMB Mobile App:

Log in to the app
Tap Apply & Services (bottom right)
Select Manage Notifications
Enable Services & Transactions

Using the Digital Token provides a faster and more reliable way to authenticate your transactions.

SMS OTP

You may tap “Resend Authentication Code” to request a new OTP. SMS delivery may be subject to delays due to mobile network factors outside the Bank’s control. For a more reliable experience, you are encouraged to use the CIMB Mobile App.

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